CIFO CASE STUDIES
Consistent with Channel Islands Financial Ombudsman (CIFO) ongoing commitment to transparency, they suggest one of the best ways to understand the type of complaints they see and how they approach resolution is to view case studies.
In the categories below, you will find links to several case studies that arise from complaints reviewed by CIFO since commencing operation in November of 2015.
- Banking / Credit = https://www.ci-fo.org/case-studies-new/banking-credit/
- Insurance = https://www.ci-fo.org/case-studies-new/insurance/
- Investments = https://www.ci-fo.org/case-studies-new/investments/
- Pensions = https://www.ci-fo.org/case-studies-new/pensions/
Periodically they will post additional case studies on their website. https://www.ci-fo.org/
Also starting in 2017, you will find other case studies included in their annual reports.
CASE STUDIES FROM OTHER OMBUDSMAN SCHEMES
CIFO suggest;
It may also be of interest to our Channel Islands stakeholders to view the case studies shared by our counterpart financial ombudsman schemes in other countries.
Given the close connection we share with the United Kingdom; the first link we provide is to the UK’s Financial Ombudsman Service (FOS).
You will likely see an interesting similarity of complaint themes around the world yet all of these ombudsman schemes are each seeking to provide fair and reasonable outcomes to complaints.
- Case Studies – UK Financial Ombudsman Service (FOS) – http://www.financial-ombudsman.org.uk/publications/ombudsman.htm
- Case Studies – Irish Financial Services Ombudsman’s Bureau – https://financialombudsman.ie/case-studies/2015.asp
- Case Studies – Australian Financial Ombudsman Service (FOS) – http://www.fos.org.au/resolving-disputes/case-studies/
- Case Studies – Canadian Ombudsman for Banking Services and Investments (OBSI) – https://www.obsi.ca/en/case-studies
- Case Studies – New Zealand Banking Ombudsman Scheme – https://www.bankomb.org.nz/helpful-resources/case-notes
Loading...