Complaint numbers for July – September 2017 have been published on CIFO’s website. Brief headlines are given here, for further information, please see the report. In this third quarter of 2017, 119 complaints were received and 29 new case files were opened – these are complaints that are within CIFO’s mandate as set by law. Most […]

The independent Channel Islands Financial Ombudsman (CIFO) today released its annual report and accounts for 2016 – following their presentation to the Jersey States Assembly and their publication by the Greffier in Guernsey for consideration at a future meeting of the States of Deliberation. Read here – https://www.ci-fo.org/wp-content/uploads/2017/06/CIFOAnnualReport2016.pdf David Thomas, Chair of the Board of […]

The Channel Islands Financial Ombudsman (CIFO) today (30 May 2017) published complaint numbers for the first quarter of 2017. Some highlights from the report are shown below, for full details of the complaints received and handled during the period January – March 2017, please see the report. https://www.ci-fo.org/news-publications/statistics/ https://www.ci-fo.org/wp-content/uploads/2017/05/CIFO-Complaint-Statistics-for-Q1-2017-ending-31st-March.pdf In the first quarter, January – […]

The Channel Islands Financial Ombudsman (CIFO) has published a consultation paper today (11th November 2016) on its proposal to increase case fees from 1 January 2017. CIFO’s current funding is based on the initial model proposed by the relevant departments of the States of Jersey and States of Guernsey in 2014. CIFO plans to carry out and consult […]

The Channel Islands Financial Ombudsman (CIFO) today (28 October 2016) published the complaint numbers for the third quarter of 2016. CIFO received 812 complaints. Some highlights from the report are shown below, for full details of the complaints received and handled during July to September 2016 please see the report. This was a large increase […]

Legal basis The Financial Services Ombudsman (Jersey) Law 2014 and the Financial Services Ombudsman (Bailiwick of Guernsey) Law 2014 each provide for a Financial Ombudsman, independent of the States. The full powers came into effect on 16 November 2015. Channel Islands Financial Ombudsman (CIFO) The Channel Islands Financial Ombudsman (CIFO) is a joint operation of […]

CIFO CASE STUDIES Consistent with Channel Islands Financial Ombudsman (CIFO) ongoing commitment to transparency, they suggest one of the best ways to understand the type of complaints they see and how they approach resolution is to view case studies. In the categories below, you will find links to several case studies that arise from complaints […]

Consistent with Channel Islands Financial Ombudsman (CIFO) ongoing commitment to transparency, they suggest one of the best ways to understand the type of complaints they see and how they approach resolution is to view case studies. In the category below, you will find links to several case studies that arise from complaints reviewed by CIFO […]