Complaint numbers for April – June 2019 have been published on the website of the Channel Islands Financial Ombudsman (CIFO). Brief headlines are given here, for further information please see the report. In the second quarter of 2019, CIFO received 106 complaints and opened 27 new case files – these are complaints that are within […]

The Channel Island Financial Ombudsman (CIFO) has recently been considering some complex issues involving pension-related complaints against Channel Islands pension providers where the complainant cites unacceptable delays in transferring a pension to a new pension provider. The complainant is usually the pension plan beneficiary and these, at least in part, relate to pensions in the […]

Complaint numbers for July – September 2017 have been published on CIFO’s website. Brief headlines are given here, for further information, please see the report. In this third quarter of 2017, 119 complaints were received and 29 new case files were opened – these are complaints that are within CIFO’s mandate as set by law. Most […]

The independent Channel Islands Financial Ombudsman (CIFO) today released its annual report and accounts for 2016 – following their presentation to the Jersey States Assembly and their publication by the Greffier in Guernsey for consideration at a future meeting of the States of Deliberation. Read here – https://www.ci-fo.org/wp-content/uploads/2017/06/CIFOAnnualReport2016.pdf David Thomas, Chair of the Board of […]

The Channel Islands Financial Ombudsman (CIFO) today (30 May 2017) published complaint numbers for the first quarter of 2017. Some highlights from the report are shown below, for full details of the complaints received and handled during the period January – March 2017, please see the report. https://www.ci-fo.org/news-publications/statistics/ https://www.ci-fo.org/wp-content/uploads/2017/05/CIFO-Complaint-Statistics-for-Q1-2017-ending-31st-March.pdf In the first quarter, January – […]

The Channel Islands Financial Ombudsman (CIFO) has today (6 February 2017) published complaint numbers for the fourth quarter of 2016 and has opened a consultation period on the proposed 2017 levies payable by financial services providers. Q4 complaint numbers CIFO’s primary role is to resolve complaints about financial services provided in or from Jersey, Guernsey, […]

The Channel Islands Financial Ombudsman (CIFO) today (28 October 2016) published the complaint numbers for the third quarter of 2016. CIFO received 812 complaints. Some highlights from the report are shown below, for full details of the complaints received and handled during July to September 2016 please see the report. This was a large increase […]

Legal basis The Financial Services Ombudsman (Jersey) Law 2014 and the Financial Services Ombudsman (Bailiwick of Guernsey) Law 2014 each provide for a Financial Ombudsman, independent of the States. The full powers came into effect on 16 November 2015. Channel Islands Financial Ombudsman (CIFO) The Channel Islands Financial Ombudsman (CIFO) is a joint operation of […]