Complaint numbers for July – September 2017 have been published on CIFO’s website. Brief headlines are given here, for further information, please see the report. In this third quarter of 2017, 119 complaints were received and 29 new case files were opened – these are complaints that are within CIFO’s mandate as set by law. Most […]

The FCA has published complaints data for the six month period from January to June 2015. The data show that the number of complaints was 2.1 per cent lower than that for the previous six month period. This decrease was driven by a fall of 16.6 per cent in payment protection insurance (PPI) complaints. However, […]