On 26 July 2016, the Financial Ombudsman Service (FOS) published its Issue 134 of the Ombudsman News. Ombudsman News The publication includes a number of case studies of complaints referred to the FOS, including complaints relating to bank accounts, as well as a breakdown of the FOS’ statistics for the first financial year quarter, which […]

On 22 March 2016, the Financial Ombudsman Service (FOS) published issue 132 of ombudsman news – Items of interest include: Case studies highlighting the range of complaints the FOS handles relating to financial services attached to the sale of cars. On 7 March 2016, the FOS published new and updated online technical resources relating to […]

 The January/February issue of Ombudsman News discusses a range of complaints involving pets and animals, and relationship breakdowns. It also presents a statistical analysis of complaints data from the third quarter of 2015, showing that FOS upholds around 54% of consumer complaints (but this figure may be inflated because of a 67% success rate for […]

The Financial Ombudsman Service (FOS) has published the latest edition of “ombudsman news” (Issue 124), which focuses on: complaints relating to specialist agricultural insurance policies; complaints involving powers of attorney; and complaints relating to Individual Savings Accounts (ISAs) and other savings accounts. A copy of the newsletter is available. http://bit.ly/1a0GlsC

The latest issue of the Financial Ombudsman Service newsletter considers among other things: the sale of travel insurance, in particular winter sports and the manner in which these products were sold to consumers; the Ombudsman news snapshot of the work undertaken by the FOS during the third quarter of the 2014/2015 financial year; and a […]

The October issue of the Financial Ombudsman Service (FOS) newsletter considers among other things: under-insurance; and lifetime mortgages and financial hardship. A copy of the newsletter is available. http://bit.ly/1oxgTSs