The Channel Islands Financial Ombudsman (CIFO) commenced operations on 16 November and this has necessitated certain revisions to the Jersey Financial Services Commission’s (JFSC) published Complaint Handling Guidance Note.

Please find below the link to the revised Guidance Note:

http://www.jerseyfsc.org/pdf/The-Ombudsman-and-how-to-make-Consumer-Complaints-Nov-2015.pdf

The JFSC have emailed all Jersey firms is to inform them of a revised approach to handling complaints and to prompt firms to make any consequential amendments to their own complaints procedures.

The further advised that Proposals will be subsequently consulted upon in respect of related changes to relevant Codes of Practice.