The Financial Ombudsman Service (FOS) has published the latest edition of “ombudsman news” (Issue 140), which includes:

• a reflection from Caroline Wayman, chief ombudsman, on prioritising people over process;
• a summary of the FOS’ plans for 2017/2018;
• a series of case studies demonstrating how the FOS has helped consumers in the past; and
• a question and answer relating to banks closing students’ bank accounts.

A copy of the newsletter is available:  http://bit.ly/2nfw07N