The Financial Ombudsman Service (FOS) has published the latest edition of “Ombudsman News” (Issue 116), which includes:

• a selection of case studies involving disputed transactions;
• a preview of the forthcoming national FOS roadshow; and
• a questions and answers section.

A copy of the newsletter is available. http://www.financial-ombudsman.org.uk/publications/ombudsman-news/116/issue116.pdf