On 19 November 2009, the FSA published a speech by Sheila Nicholl, FSA Director of the Conduct Policy Division, entitled “Conducting business with consumers – Delivering the best outcomes”.

The speech also helpfully clarifies the responsibilities of the two newly created ‘conduct’ divisions: the Conduct Risk Division, led by Dan Waters and the Conduct Policy Division, led by Ms Nicholl.

Read more – http://www.fsa.gov.uk/pages/Library/Communication/Speeches/2009/1118_sn.shtml