Consistent with Channel Islands Financial Ombudsman (CIFO) ongoing commitment to transparency, they suggest one of the best ways to understand the type of complaints they see and how they approach resolution is to view case studies. Pensions = http://bit.ly/29D2hdJ Case study: Pensions Unexpected delay in payments from pension upon retirement Themes: pensions, mismanaged expectations, fair offer […]

  New Financial Ombudsman releases report and complaint numbers  The independent Channel Islands Financial Ombudsman (CIFO) today released its annual report and accounts for 2015 – following their presentation to the Jersey States Assembly and their publication by the Greffier in Guernsey for consideration at a future meeting of the States of Deliberation – as […]

Outreach 18 April 2016: Jersey Finance have arranged an event for financial services providers in Jersey on how to make the interface between internal complaints handling and the Channel Islands Financial Ombudsman work best.  Douglas Melville, the Principal Ombudsman and Chief Executive, will be speaking on the work of the Channel Islands Financial Ombudsman and […]

In its final seminar of the year, the Guernsey Association of Compliance Officers (GACO) welcomed the newly-appointed Principal Ombudsman and Chief Executive of Channel Islands Financial Ombudsman (CIFO), Douglas Melville, to discuss his role and how the organisation will interact with financial service businesses in Guernsey. GACO chairman and Carey Olsen partner, Mark Dunster, said […]

The Channel Islands Financial Ombudsman (CIFO) commenced operations on 16 November and this has necessitated certain revisions to the Jersey Financial Services Commission’s (JFSC) published Complaint Handling Guidance Note. Please find below the link to the revised Guidance Note: http://www.jerseyfsc.org/pdf/The-Ombudsman-and-how-to-make-Consumer-Complaints-Nov-2015.pdf The JFSC have emailed all Jersey firms is to inform them of a revised approach […]

The Channel Islands Financial Ombudsman (“CIFO”), or to give it its full title, the Office of the Financial Services Ombudsman will open for business on 16 November 2015. Below is a brief overview on the WHAT, WHO, WHERE, WHEN, HOWS of the CIFO and how it may affect Channel Island financial services businesses. WHAT IS […]

The Channel Islands Financial Ombudsman has published Consultation Paper 3 on a model complaint-handling procedure for financial services providers. This can be found at http://bit.ly/1MhTnxY

The new website is available at www.ci-fo.org. Particular attention should be paid to the Funding Section as the Annual Levy notices have been sent to all entities who are required to pay (All regulated entities other than Trust Companies). If for any reason you want to apply for zero rate this has to be done […]