The FCA has published a thematic review report on insurers’ management of claims relating to household insurance (both buildings and contents) and retail travel insurance (TR14/8). The review assesses the extent to which consumers as claimants were at the heart of insurers’ businesses, claimant satisfaction levels and insurers’ approaches to claims. The review carried out […]

Clive Adamson, Director of Supervision, FCA, has given a speech at the Insurance Institute of London entitled “Trust and confidence – ensuring firms’ ethics are built around their customers”. In his speech Mr Adamson outlined the need for the FCA to work with the insurance industry to enhance public trust in the sector and the […]