The Channel Islands Financial Ombudsman (CIFO) commenced operations on 16 November and this has necessitated certain revisions to the Jersey Financial Services Commission’s (JFSC) published Complaint Handling Guidance Note. Please find below the link to the revised Guidance Note: http://www.jerseyfsc.org/pdf/The-Ombudsman-and-how-to-make-Consumer-Complaints-Nov-2015.pdf The JFSC have emailed all Jersey firms is to inform them of a revised approach […]