In Aviva Life & Pensions (UK) Limited v Financial Ombudsman Services, the High Court recently upheld Aviva’s application for judicial review of a decision of the Financial Ombudsman Service (FOS). The court reiterated that, although the FOS may depart from the relevant law, if it does so it must explain why. Interestingly, the FOS had […]

The Financial Ombudsman Service (FOS) has published the latest edition of “ombudsman news” (Issue 140), which includes: a reflection from Caroline Wayman, chief ombudsman, on prioritising people over process; a summary of the FOS’ plans for 2017/2018; a series of case studies demonstrating how the FOS has helped consumers in the past; and a question […]