The Financial Ombudsman Service (FOS) has published the latest edition of “ombudsman news” (Issue 140), which includes: a reflection from Caroline Wayman, chief ombudsman, on prioritising people over process; a summary of the FOS’ plans for 2017/2018; a series of case studies demonstrating how the FOS has helped consumers in the past; and a question […]

On 7 February 2017, the Financial Ombudsman Service (FOS) published issue 139 of ombudsman news. Items of interest include: Case studies relating to complaints involving people aged under 25. The majority relate to vehicle insurance and current accounts. An overview of developments relating to mortgages in the light of a review by the FOS, a […]