On 27 May 2014 the FCA published the results of its Thematic Review into broker conflicts of interest and intermediary remuneration. The FCA first announced this Thematic Review in July 2013 as one of a number of FCA investigations into the general insurance market. Other investigations into the general insurance market include: a  Thematic Review […]

The FCA has published a thematic review report on insurers’ management of claims relating to household insurance (both buildings and contents) and retail travel insurance (TR14/8). The review assesses the extent to which consumers as claimants were at the heart of insurers’ businesses, claimant satisfaction levels and insurers’ approaches to claims. The review carried out […]